
FAQs/MUST Read!
Receiving Your Order
Receiving Your Order
To ensure a smooth delivery process, please enter your ROBLOX username under the First Name field at checkout.
After completing your purchase, please open a ticket in our Discord and provide:
• A screenshot of your email receipt
• Your ROBLOX username
Failure to submit this information may result in a delay or failure to receive your order.
Fulfillment Hours
Fulfillment Hours
Unlike traditional TikTok Lives, where you need to join the stream to place an order, Swazzy’s website is fully optimized — allowing customers to order anytime, whether Swazzy is live or offline.
Currently, Swazzy's typically able to fulfill orders under these hours via EST:
WEEK DAYS
2PM-5PM
7PM-12AM
WEEKENDS
Generally available from 12PM-2AM
Notice: Our business hours may change as our team continues to grow. We’ll update availability as we expand to serve you better.
Digital Refund Policy
Digital Refund Policy
All products from Swazzy’s Market are digital and delivered within 24 hours. Once the item has been sent to the customer, the purchase is considered complete and non-refundable.
Privacy Policy
Privacy Policy
To comply with Shopify’s Terms of Service, customers are required to provide a billing address at checkout. This information is used solely for payment verification and fraud prevention purposes. Swazzy’s Market does not use or share this information for any other reason.